Account has been locked out due to too many failed login attempts (Question)


asagratini
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comments: 4
Author

25 July 2016, 16:24

Hello,
when trying to top-up my mobile number online, I keep getting "Your account has been locked out due to too many failed login attempts. Please call 1890 253 157 to reactivate your account."

When I call the number I can only topup from either mobile and landline as suggested here [1], there's no option to unlock my account. The only way for me to topup is by clicking he one-time topup only link.

[1] https://community.eir.ie/prepay-243/account-has-been-locked-out-due-to-too-many-failed-login-attempts-219698

What can I do to solve?
Thank you!
Results 1 to 9 of 9
  • eir_kittyeir_kitty
    Community Moderator

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    comments: 343

    25 July 2016, 16:28

    Hi there,

    Welcome to eir community :) and thanks for your query.

    Can you PM your mobile number and PIN and I'll look into this for you?

    Thanks,

    Kitty
  • asagratini
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    comments: 4
    Author

    25 July 2016, 16:45

    Hello Kitty,
    thank you for you quick reply, I've just sent you a PM with mobile and PIN number.

    Thanks again,
    Regards,
    Alessandro
  • eir_kittyeir_kitty
    Community Moderator

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    comments: 343

    26 July 2016, 13:42

    Hi there,

    I have replied to your PM:)

    Thanks,

    Kitty
  • asagratini
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    2 October 2016, 11:22

    I have replied to PM, please check when you have time

    1 Attachment

  • eir_monueir_monu
    Community Moderator

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    comments: 457

    3 October 2016, 18:01

    Hi asagratini

    My colleague Kitty will respond to your PM.


    Regards,
    Monica
  • asagratini
    Newbie Poster

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    10 December 2016, 19:36

    Hello,
    issue is still there, any chance it will be sorted at some point? :)

    Regards
  • eir_shruthieir_shruthi
    Community Moderator

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    comments: 468

    13 December 2016, 13:36

    Hi asagratini,

    Thanks for getting in touch and sorry to hear this.

    Can you PM your mobile number and PIN and I'll look into this for you.

    Thanks,
    Shruthi.
  • asagratini
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    13 December 2016, 16:09

    PM just sent, thank you!
  • eir_shruthieir_shruthi
    Community Moderator

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    comments: 468

    13 December 2016, 16:31

    No problem. I'll respond to your PM shortly. -Shruthi.

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