Account Closure (Question)

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KSP
Occasional Visitor

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comments: 1
Author

15 March 2017, 23:13

I had contacted eir thrice in Jan for my account to be closed in Feb, filled the form via the link sent to me and even returned the equipment back. Also, the loyalty department had confirmed on a phone call with them that my account would be closed in Feb. Still I have been charged this month.

I want eir to return my money back and close my account.
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  • eir_shruthieir_shruthi
    Community Moderator

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    comments: 466

    16 March 2017, 15:12

    Hi there,

    Thanks for getting in touch and sorry to hear this.

    Can you PM your account number and the name on the account and I'll look into this for you.

    Thanks,
    Shruthi.
  • KSP
    Occasional Visitor

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    comments: 1
    Author

    18 March 2017, 23:55

    I have already sent my account number via PM to you.
  • eir_addyeir_addy
    Community Moderator

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    comments: 900
    Community All Rounder

    Community All Rounder

    Broadband Expert

    Broadband Expert

    20 March 2017, 15:58

    Thanks for that.

    My colleague will respond to your PM shortly.

    -Addy

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