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on 16-05-2012 03:24 PM
I checked with cancellations and they confirmed they received your e-mail cancellation request on the 01/05/12. So the account is due to be ceased on the 30/05/12.
You will then receive a final bill about a week after that.
on 21-05-2012 10:05 AM
eircom now require a 30 day notification to cancel the broadband service and phone service. We require customers to contact our service team on 1800 242 633 or 1901. Who will take a record of the call and then transfer you to the cancellation department.
eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days after receipt.
I know this process seems a little complicated but this way there should be two records of the customers call to cancel the account as well as the e-mail or letter they subsequently send in. Also the customer may need to be advised of any possible contract cancellation charges.
So should you ever need to enquire about the request we have a few options to track it from the the first call.
on 30-06-2012 08:33 PM
I called and sent a cancellation letter last May as I was moving out, and was assured everything was cancelled. My Internet/phone line were cut off. I even sent my old router back. Yet I am still receiving a bill, for services that I am not using. Can you please cancel these bills?
on 02-07-2012 01:36 PM
I checked the cancellations file and I can confirm we received your request on the 12/04/12, the broadband was cancelled on the 10/05/12 but not the phone line or account.
I have sent an escalation to a manager in cancellations to investigate. I will get back to you when I have a response which I hope will be a few days.
05-07-2012 05:42 PM - edited 05-07-2012 05:43 PM
I have received confirmation from cancellations that your account has been ceased in full.
The charges have been backdated to the 10/05/12 the due date for cancellation 30 days after the cancellation was received.
3195609C (issued) 2/07/12 2/07/12 COMPLETED (backdated) 10/05/12