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Newbie Poster
Incoming
Posts: 3
Registered: ‎09-12-2010

incoming mail server (POP 3)

Hello,

I am using Microsoft Outlook to organise my email, but it has 'seized up'. Mail is going out, but not being received. So, has there been a change in Incoming Mail Server (POP 3)? I currently have webmail.eircom.net

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Newbie Poster
Incoming
Posts: 3
Registered: ‎09-12-2010

re: incoming mail server (POP 3)

I'm back again - I have received a test message sent from my account to my account - but please note that I received it directly through the eircom site, not through my Outlook. In case it's of relevance, I should mention I am in Italy.

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eircomAnthony
Posts: 1,139
Topics: 14
Kudos: 42
Solutions: 181
Registered: ‎06-10-2010

re: incoming mail server (POP 3)

I'm back again - I have received a test message sent from my account to my account - but please note that I received it directly through the eircom site, not through my Outlook. In case it's of relevance, I should mention I am in Italy.

Thanks for contacting the Forum.


Technical Support have advised that there are no issues with our mailservers, and all our mailservers appear to be fine.
I have also confirmed that your email is working fine on Eircom’s Webmail as well as on a 3rd party email client (MS Outlook)

Please try the following quick checks: 

I suggest first try removing your email account and then adding your one email account - on your email client.
Ensure that you use the correct mailserver and account settings on your email account setup - on your email client -:

Eircom E-mail settings:
Incoming Mail server type is POP3
Incoming mail server: webmail.eircom.net
Outgoing Mail server type is SMTP
Outgoing mail server*: mail1.eircom.net

Next, try to test your email account with another email client; For e.g : MS Outlook Express or Mozilla Thunderbird. You can also download a free email package online. This will help find if the problem is with your current email client. - http://bit.ly/gQm7qD


Try temporarily disabling your firewall and /or anti-virus applications.
If after this you are still experiencing this problem (pop up password), then you may need to contact the vendor or your email client and /or the vendor or you Firewall and /or anti-virus application

Let me know if you need any further assistance.  If you need to further clarification then you can call Eircom Technical Support.

Eircom Technical Support - 1890 260260 (low call)

Regards
Anthony M

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Newbie Poster
Voyager
Posts: 2
Registered: ‎27-08-2010

re: incoming mail server (POP 3)

Hello,

I am using Microsoft Outlook to organise my email, but it has 'seized up'. Mail is going out, but not being received. So, has there been a change in Incoming Mail Server (POP 3)? I currently have webmail.eircom.net

I've been having the same problem and been working on it for days.  Finally I resolved the problem.

By turning off 'scan incoming emails' in my firewall I now receive all my emails as normal.  I use Avast! Free antivirus.

 

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eircomAnthony
Posts: 1,139
Topics: 14
Kudos: 42
Solutions: 181
Registered: ‎06-10-2010

re: incoming mail server (POP 3)

I've been having the same problem and been working on it for days.  Finally I resolved the problem.

By turning off 'scan incoming emails' in my firewall I now receive all my emails as normal.  I use Avast! Free antivirus.

 

Hi Voyager,

Thanks for sharing this with the Forum.

I think there has been a general issue with AVAST - as there are quite a few similar posts on here.

Possibly this vendor did some kind of upgrade online and this affected their user clients, etc.

Cheers again.

Ant

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Newbie Poster
Incoming
Posts: 3
Registered: ‎09-12-2010

re: incoming mail server (POP 3)

Thanks to both Anthony and Voyager.

I have tried both approaches separately and in combination. I tried switching off everything on Avast to do with incoming mail as well as removing and setting up anew the Outlook account. So I suppose the next step is to try that other client you were recommending Anthony.

Is it not a bit risky turning off all filtering of incoming emails on avast?

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