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on 12-06-2012 04:11 PM
on 13-06-2012 12:52 PM
We've been checking this with tech support and they have given a couple of possibilities as to the exact issue. The most likely cause for this is simply congestion. Your exchange has not yet been enabled for NGB so this means there is a contention ratio of 48:1 attached to the line. This is due to the equipment in the exchange so there are no remote changes we can make to influence that.
The other thing that may help is to call technical support to get a further check done. I will explain what you need here and then if you call them on 1890 260 260 (8am - 10pm, 7 days) they will carry out this test for you. So, leave the setup with only the modem (with no filter) connected to the main socket. Disable the wireless on the modem and connect only one PC via ethernet. Once you have done this, call support and ask them to do a continuous ping on your IP address. Once that test is running they will get you to try some things over the phone. We can't do it here as it needs to be done 'live' to give proper results. They will be able to tell at that point for certain where the issue lies. Give that a go and let us know how it goes for you.
on 13-06-2012 01:05 PM
thanks james ,,i was already onto the support team yesterday ,,the guy i got said that the programs running in th background were affecting my connection i ask my brother in dell and he said that was a load of nonsence ,, the connection at the mo. is ping 75ms which is ok for gaming ,, if my ping goes haywire this evening i will ring them & my brother can go through the motions with them . my pc is connected straight to the phone socket with ethernet cable (not wireless) all the time , when im gaming its jst my pc on only , .. im also using a trace route for ping test as you hav seen in my other post ,
on 13-06-2012 02:13 PM
I think that's the best option. If your bro is more comfortable with the technical side of things then it would be ideal to have him speak to support directly. He can then request the ping test I suggested above. Although he may not suspect programs on the computer being the problem I can confirm from experience that occasionally it does happen, especially with malware and viruses. The test above will confirm this either way. See how it goes this evening and if you speak to support post the info here so we can all see how it went.
on 18-06-2012 09:49 AM
havnt bn online since we last chatted so ive no idea what reception or ping issue i hav at d mo ,..Been away 4a few day will look into it tonight and see how it working out ,thanks James