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softdan
Posts: 30
Registered: ‎06-08-2010

ordered online, waiting for upgrade...

Hi, have ordered NGB Advanced on Monday, got a confirmation email that will be upgraded in 2 days, still waiting (Balrothery, Balbriggan). How long is usually taking an upgrade? Cant wait to get rid of the slooow 3 MB connection! Thanks

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eircomMark
Posts: 5,648
Topics: 12
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Solutions: 447
Registered: ‎27-11-2009

re: ordered online, waiting for upgrade...

Hi, have ordered NGB Advanced on Monday, got a confirmation email that will be upgraded in 2 days, still waiting (Balrothery, Balbriggan). How long is usually taking an upgrade? Cant wait to get rid of the slooow 3 MB connection! Thanks

Hi softdan,

The order was put through on the 04/08/10, it is still pending on the system but I will track it and let you know as soon as it has completed.

Thanks, Mark

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Contributor
softdan
Posts: 30
Registered: ‎06-08-2010

re: ordered online, waiting for upgrade...

Thanks Mark

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Contributor
softdan
Posts: 30
Registered: ‎06-08-2010

re: ordered online, waiting for upgrade...

Hi Mark, any updates?

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Contributor
softdan
Posts: 30
Registered: ‎06-08-2010

re: ordered online, waiting for upgrade...

Now its start beeing ridiculous. From the 2nd to the 12th are more than 2 days; can i get an update on this.

Here's the email i got on last Monday (2nd of August, not 4th as you said):

from https://mail.google.com/mail/u/0/images/cleardot.gif" jid="webmaster@eircom.ie" name="upi" id="upi" class=" QrVm3d" alt="" />webmaster@eircom.ie to https://mail.google.com/mail/u/0/images/cleardot.gif" jid="dangrosariu@gmail.com" name="upi" id="upi" class="c6 QrVm3d" alt="" />
date https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />2 August 2010 17:51 subject https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />Broadband Upgrade Confirmation mailed-by https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />eircom.ie      

Dear Customer




Thank you for your recent eircom broadband upgrade order. This order will be processed within the next 2 working days*



Did you know that as an eircom broadband customer you can get Norton Internet Security FREE for 3 months? Find out more and sign up at

www.eircom.net/esecurity

Need broadband access out and about as well as at home? Check out

www.eircom.ie/mobilebroadband

to find out more and see if your area is covered.



Kind Regards


eircom broadband team




*Normal working hours are Monday to Friday 9am-5pm.

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eircomMark
Posts: 5,648
Topics: 12
Kudos: 360
Solutions: 447
Registered: ‎27-11-2009

re: ordered online, waiting for upgrade...

Now its start beeing ridiculous. From the 2nd to the 12th are more than 2 days; can i get an update on this.

Here's the email i got on last Monday (2nd of August, not 4th as you said):

from https://mail.google.com/mail/u/0/images/cleardot.gif" jid="webmaster@eircom.ie" name="upi" id="upi" class=" QrVm3d" alt="" />webmaster@eircom.ie to https://mail.google.com/mail/u/0/images/cleardot.gif" jid="dangrosariu@gmail.com" name="upi" id="upi" class="c6 QrVm3d" alt="" />
date https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />2 August 2010 17:51 subject https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />Broadband Upgrade Confirmation mailed-by https://mail.google.com/mail/u/0/images/cleardot.gif" alt="" />eircom.ie      

Dear Customer




Thank you for your recent eircom broadband upgrade order. This order will be processed within the next 2 working days*



Did you know that as an eircom broadband customer you can get Norton Internet Security FREE for 3 months? Find out more and sign up at

www.eircom.net/esecurity

Need broadband access out and about as well as at home? Check out

www.eircom.ie/mobilebroadband

to find out more and see if your area is covered.



Kind Regards


eircom broadband team




*Normal working hours are Monday to Friday 9am-5pm.

Hi softdan,



I have been waiting for the order to complete the delay was incurred because the order was being processed over the weekend and this lead to a slightly longer delay than anticipated.



The order completed on the 07/08/10 and then posted(wich is when the order information is filtered down to all the eircom systems) on the 09/08/10.



With the e-security you need to register through www.eircom.ie and you should get a link within 48 hours did you register online yet?



Thanks, Mark 

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