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Newbie
Safal
Posts: 1
Registered: ‎27-04-2010

Can i have the email address of eircom's line cancellation department.

I was asked by the customer service representative on phone to send an email to cancellation@eircom.net but this doesn't seem to work. Can I have the genuine email address please. Thanks!

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eircomAnthony
Posts: 1,139
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Registered: ‎06-10-2010

re: Can i have the email address of eircom's line cancellation department.

I was asked by the customer service representative on phone to send an email to cancellation@eircom.net but this doesn't seem to work. Can I have the genuine email address please. Thanks!

Hi Safal,

Eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department.


Eircom cancellations will take a record of your intention to cease and again confirm the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.


I know this is seems a little complicated but this is the set process eircom have put in place.


Thanks, Antony

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Newbie
sineadfitz22
Posts: 1
Registered: ‎04-11-2012

Re: re: Can i have the email address of eircom's line cancellation department.

I want to cancel the phone line, I have already spoken with a customer advisor and given her the notice over the phone.  She asked me to send a email to phone cancellations@eircom.ie.  I have done this twice but it has not worked.  It's been 2 weeks now and it's still not sorted :smileysad:

 

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eircomAlan
Posts: 3,233
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Registered: ‎11-10-2012

Re: re: Can i have the email address of eircom's line cancellation department.

Hi Sineadfitz22

 

I have just sent you a private message with the correct email address. Apologies for the inconvenience.

 

Regards

 

Al

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Occasional Visitor
rayrich
Posts: 1
Registered: ‎21-02-2013

Re: Can i have the email address of eircom's line cancellation department.

Hi, I'm having the same issues with the cancellation email address, could I please get the correct address, kind regards Ray
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eircomAlan
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Registered: ‎11-10-2012

Re: Can i have the email address of eircom's line cancellation department.

 

Hi rayrich

 

I have sent you a PM with this information just now

 

Regards

 

Alan

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Occasional Poster
Donegalbhoy
Posts: 13
Registered: ‎20-05-2012

Re: Can i have the email address of eircom's line cancellation department.

Hi i was speaking to guy about cancelling my account he told me to email phonecancelations@eircom.net i dont think this is correct

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eircomAlan
Posts: 3,233
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Registered: ‎11-10-2012

Re: Can i have the email address of eircom's line cancellation department.

 

Hi Donegalbhoy

 

 

Slight confusion there, I have just sent you a private message including the right email address.

 

Regards

 

Al

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Newbie Poster
Cichop
Posts: 2
Registered: ‎02-05-2013

Re: Can i have the email address of eircom's line cancellation department.

HI i try to send my cancelation to this email adress phonecancellations@eircom.ie ,and is returnet to me undeliviered - i get this email adress from eircom canncelation line (i make a call weak ago).

 

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eircomMark
Posts: 5,648
Topics: 12
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Registered: ‎27-11-2009

Re: Can I have the email address of eircom's line cancellation department.

Hi Cichop,

I checked with a manger in cancellations and they confirmed they received the cancellation e-mail on the 19/04/13.

The account is due to be ceased on the 17/05/2013.

Thanks, Mark

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